Dear Friends,

HCEF is committed to building and sustaining the economy for people in the Holy Land through the creation of jobs, especially in Bethlehem, which has a largest community of Christian people. Sadly, their daily living conditions are worsening.  At an alarming 23+%, the unemployment rate in Bethlehem is the second highest in the Holy Land, after Gaza! This is unthinkable!  Each day is lived in search of stability and peace.

Already HCEF has created employment opportunities through our Housing Rehabilitation Program, our Holy Land Gifts Program, and our Living Stones Pilgrimage Program, in which we bring pilgrims to the various business establishments in the Holy Land –just to name a few.  Now, we can have a more direct impact in creating jobs through our HCEF/REACH Call Center.

With the state of the art technology, and established with REACH, a member of the Paltel Group, the HCEF/REACH  Bethlehem Call Center is located in the HCEF Ecumenical Center for Research & Development (ECRD), building.  Operating at full capacity, the Call Center creates more than 100 jobs in the Bethlehem area and provides customer service to companies in the United States and elsewhere!

We need your help us to replace despair with hope, fear with security and humiliation with human dignity by promoting this Call Center.  Help us create jobs in Bethlehem. Help families of the Holy Land to earn a living, develop and be economically self-sufficient. Ask us how. I hope you will put your faith in action and join us in outsourcing call center business to Bethlehem.  

Learn more about how our HCEF/REACH Call Center can help your business and support the residents of Bethlehem.

Thank you!

Rateb Rabie, KCHS


The HCEF/ REACH Call Center at Your Service

HCEF/Reach Call Center solutions for ALL of your business needs.

The HCEF/REACH Call Center seeks to be the leading provider of high quality services in the region, designed to offer unlimited communication solutions for our customers and prospects through multiple channels: voice, email and web collaborations 24 hours a day, 7 days a week. Due to the difference time zones and to better accommodate the US Market, our Bethlehem Call Center operates in three shifts, including a night shift that professionally responds to both inbound and dispatched outbound calls.  The Call Center is staffed with multilingual speaking employees –mainly English, Spanish, French and German.
The HCEF/REACH Call Center was established in October 2011 as part of HCEF’s continued efforts to invest in the community and create jobs. Our well-trained agents will handle each call with care and professionalism, exemplifying strong listening skills and an ability to accurately assess the needs of each call on an individual basis.

  • Foreign Language Support
  • Business Process Outsourcing
  • Scheduling Appointments
  • Customer Care
  • Inbound Services
  • Outbound Services
  • E-Bound Support
  • Customer Acquisition
  • Customer Retention
  • Marketing Support
  • Sales Support Billing Information and Collections
  • Monitoring and Quality Assurance
  • Sales Order Support
  • Customer Service Support
  • Technical Support
  • Lead Generation and Qualifications
  • Application Processing
  • Credit Card Payment Processing
  • Answering and Messaging Services

HCEF/ REACH Call Center provides unique customer care experience.

The Cisco IPCC technology system is the latest, most up to date system in the world of connectivity.  It has excellent connectivity features and the capacity to handle all calls.  The system is skill-based, such that we can route the call according to the skill, matching the customer profile to the agent profile. The Cisco IPCC system is extremely flexible and meets the desires of customers and 93 % of the issues accompanying incoming calls are solved within the call.

Our support allows your business to focus on its main competencies while the Call Center professionally handles the care of your customers on your behalf. Operating 24 hours a day/ 7 days a week, we provide flexibility, cost effective responses to market needs.  With a competent and experienced staff, secured connectivity with backup and disaster recovery sites, the HCEF/Reach Call Center provides efficient active monitoring and continuous feedback through active reporting.

Customer Care is our top priority!

We endeavor to understand the needs and objectives of clients by developing the most effective solutions, translating the needs and requirements into processes, procedures, IT requirements and applications, design interfaces, procedures and instructions to staff.  Additionally, we conduct a trial base, giving access to the customer for monitoring, and reporting.  Through our quality control process, we record and screen capture all calls, allowing the client the ability to listen in on calls to observe our performance and provide the customer with random samples.


  • Churches and Religious Institutions
  • Non-Profit Organizations
  • Membership Organizations
  • Dental & Medical offices
  • Advertising/Marketing/Public Relations
  • Construction/General Contractors
  • Transportation
  • Travel
  • Education
  • Real Estate
  • Consulting
  • Law Offices
  • Manufacturing
  • Healthcare
  • and Many Others

To learn more about how our service can help your business,  email us at or contact us at

Toll Free: 1 866 871 4233 / Tel: 301 951 9400

HCEF 501(c) 3 non- profit, charitable organization